Privacy Policy

This Privacy Policy explains how TONGYONG INDUSTRIES PTE. LTD. / Tongyong Industries ("Tongyong Industries", "we", "us", or "our") collects, uses, stores, shares, and protects personal data submitted through this website, our contact forms, email communications, and other authorized inquiry channels. It also explains the choices and rights you may have under applicable data protection laws, including, where applicable, the EU General Data Protection Regulation (GDPR), Singapore Personal Data Protection Act (PDPA), and China Personal Information Protection Law (PIPL).

1. Who We Are and Scope

Tongyong Industries provides global B2B custom manufacturing solutions across metal parts, electronics manufacturing, product enclosures, structural components, box-build assembly, and engineering support services.

This Privacy Policy applies to personal data that you voluntarily provide to us, personal data collected through your use of our website, and personal data processed in connection with business inquiries, RFQs, engineering discussions, quotation preparation, manufacturing feasibility reviews, and follow-up communication.

2. Data Controller and Privacy Contact

For personal data submitted through this website and our authorized inquiry channels, TONGYONG INDUSTRIES PTE. LTD. is responsible for handling such data in accordance with this Privacy Policy and applicable data protection requirements.

3. Personal Data We Collect

We apply a business-purpose and minimum-necessary approach. The information we collect depends on how you interact with us and what information you choose to provide.

3.1 Information You Provide Directly

When you contact us through forms, email, phone, WhatsApp, business platforms, or other authorized channels, we may collect:

• Identity and business contact information, such as your name, company name, job title, country or region, email address, phone number, and communication details;
• Inquiry and project information, such as project category, inquiry content, application background, quantity, material requirements, target process, surface treatment, target delivery schedule, and other manufacturing-related requirements;
• Files and technical materials, such as drawings, BOM files, photos, specifications, samples-related descriptions, CAD files, quality requirements, or other documents that you voluntarily submit for project review; and
• Communication records, such as email messages, inquiry history, quotation-related discussions, and follow-up correspondence.

We do not intentionally request unnecessary personal details such as gender, date of birth, nationality, precise GPS location, or other sensitive information for ordinary B2B manufacturing inquiries. Please do not submit sensitive personal data unless it is necessary for your request and you are authorized to provide it.

3.2 Information Collected Automatically

When you visit our website, we may collect limited technical and usage information through cookies, server logs, analytics tools, and similar technologies. This may include IP address, browser type, device information, operating system, referring page, pages viewed, approximate location derived from IP address, access time, and website interaction data.

We use this information to operate the website, maintain security, understand website performance, improve user experience, and evaluate the effectiveness of our public content and inquiry channels.

3.3 Information from Third-Party Channels

If you contact us through an authorized business platform, social media page, advertising channel, logistics provider, or partner communication channel, we may receive the information you submit through that channel or information necessary to respond to your request. We do not rely on broad public-source scraping for ordinary inquiry handling.

4. How We Use Your Personal Data

We use personal data for the following business and operational purposes:

• To review, respond to, and manage your inquiry or RFQ;
• To evaluate manufacturing feasibility, project fit, material/process options, engineering questions, and quotation requirements;
• To communicate with you about drawings, specifications, sample requirements, order discussions, production coordination, delivery coordination, or after-sales support;
• To prepare quotations, proposals, technical feedback, or business documents based on the information you provide;
• To manage customer relationships, maintain business records, and coordinate authorized internal or external support where required for your project;
• To improve website performance, content quality, inquiry handling, service quality, and customer experience;
• To protect the security of our website, systems, communications, and business operations;
• To comply with applicable legal, regulatory, tax, accounting, customs, trade, or dispute-resolution obligations; and
• To send marketing or business updates only where permitted by applicable law or where we have obtained consent when required.

5. Legal Bases for Processing

Depending on your location and the applicable law, we may process your personal data under one or more of the following legal bases:

• Pre-contractual or contractual necessity: to respond to your inquiry, prepare quotations, discuss project requirements, and perform business obligations;
• Legitimate interests: to operate and improve our B2B manufacturing services, manage inquiries, maintain business records, prevent misuse, and protect our systems, provided that these interests are not overridden by your applicable rights;
• Consent: where consent is required, such as for certain marketing communications, non-essential cookies, or other specific processing activities; and
• Legal obligations: where processing is necessary to comply with applicable laws, regulations, legal processes, accounting requirements, tax requirements, customs rules, trade compliance requirements, or official requests.

6. Drawings, BOM Files, and Project Materials

Any drawings, BOM files, photos, technical documents, specifications, or project files that you submit will be used only for quotation, manufacturing feasibility review, engineering communication, project evaluation, and manufacturing coordination related to your inquiry.

We will not use your drawings, files, or project materials for public display, marketing, case studies, third-party disclosure, or unrelated purposes without your authorization. We treat customer drawings, files, and project information as confidential. NDA available upon request.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to make the website function properly, maintain security, remember basic preferences, analyze website traffic, and understand how visitors interact with our content.

Where required by applicable law, we will request your consent before using non-essential cookies, such as analytics or advertising cookies. You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. How We Share Personal Data

We do not sell your personal data. We may share personal data only where necessary for the purposes described in this Privacy Policy and subject to appropriate confidentiality, security, or contractual controls.

Categories of recipients may include:

• Authorized personnel within Tongyong Industries who need the information to review or respond to your inquiry;
• Authorized manufacturing, engineering, quality, logistics, or business-support entities involved in evaluating or supporting your project;
• Service providers that support website hosting, email systems, IT security, analytics, CRM, customer support, document storage, translation, logistics, customs, payment administration, or business operations;
• Professional advisers, auditors, insurers, banks, payment service providers, or legal advisers where necessary for business, financial, or legal purposes;
• Regulators, courts, law enforcement agencies, customs authorities, or other competent authorities where required by applicable law or legal process; and
• Successors or relevant parties in connection with a merger, restructuring, business transfer, or similar transaction, subject to continued protection of personal data.

9. International Data Transfers

Because we support global B2B customers and coordinate international business activities, your personal data may be transferred to or accessed from countries or regions outside your country or region, including jurisdictions that may have different data protection rules.

Where required by applicable law, we will use appropriate safeguards for international transfers, such as contractual protections, data protection addenda, standard contractual clauses, or other legally recognized transfer mechanisms. We do not use international transfers to avoid applicable data protection obligations.

10. Data Retention

We retain personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, including inquiry review, quotation preparation, project communication, business recordkeeping, legal compliance, dispute resolution, and legitimate business administration.

When personal data is no longer needed, we will delete, anonymize, or securely archive it according to applicable legal, technical, and business requirements.

11. Data Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include access controls, confidentiality controls, secure storage practices, system monitoring, and internal handling procedures.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to protect personal data according to the nature of the information and applicable requirements.

12. Your Data Protection Rights

Depending on your location and the applicable data protection law, you may have rights regarding your personal data. These may include the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Request deletion of personal data in certain circumstances;
• Request restriction of processing in certain circumstances;
• Object to certain processing activities, including certain direct marketing activities;
• Request data portability where applicable;
• Withdraw consent where processing is based on consent, without affecting processing carried out before withdrawal; and
• Lodge a complaint with a competent data protection authority where applicable.

To exercise your rights, contact us at info@tongyongindustries.com. We may ask you to provide information necessary to verify your identity and process your request securely. We will respond within the time required by applicable law.

13. Marketing Communications

Where permitted by applicable law, we may send you business-related updates about our services, capabilities, or relevant manufacturing information. If consent is required, we will request it before sending such communications. You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us at info@tongyongindustries.com.

14. Children's Privacy

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us so that we can take appropriate action.

15. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review the privacy policies of those third parties before submitting personal data to them.

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, data handling practices, or legal requirements. The latest version will be posted on this website with an updated effective date. Please review this page periodically.

17. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have other privacy-related inquiries, please contact us:

TONGYONG INDUSTRIES PTE. LTD.

Dongxi Industrial Zone, Waisha Town, Longhu District, Shantou, Guangdong, China

Email: info@tongyongindustries.com

Phone: +86 189 2964 6828